Characteristics of a Professional Caregiver

The most effective way to assist an elderly person is to maintain a professional demeanor. I

have witnessed caregivers relinquishing their professional power when they see themselves

as “one of the family” or the “best friend”. When this occurs, it often becomes difficult to assist

the elderly with activities of daily living such as bathing, changing, exercise, etc. as the elderly

client no longer sees the caregiver as one with authority.

The caregiver, home care agency and client and/or representative share a role in maintaining

professionalism. Below are some suggestions for each to consider to ensure the elderly

client receives the excellent care they deserve.


The agency administrator is responsible to educate caregivers of agency expectations

regarding professionalism during orientation and throughout their employment. Should the

administrator, nurse or office manager detect an unprofessional act or demeanor, each has a

responsibility to address the caregiver to assist them in regaining their professional

demeanor. Taking action early benefits the elderly client and prevents the caregiver from

getting stressed out. When a caregiver sees themselves as a professional, the elderly client

and others will too.

The agency administrator is responsible to bring awareness to the elderly client and/or client

representative of agency expectations of their caregivers during the initial service visit as well

as the responsibilities of the elderly client and/or client representative.


The agency’s expectations of professional care giving service include but not limited to:

caregivers are to provide their own food/drink, refrain from sharing their personal problems

with elderly client and/or client representative, show up for work on time clean and energetic,

follow the care plan designed by agency, report immediately to agency of any changes in

elderly client, refrain from cell phone usage, refrain from watching television, be alert to client

needs, clean up areas after themselves and elderly client, refrain from using offensive

language, respect elderly client views on politics and religion and to always remember they

are there for the needs of the client and not their own.


The agency’s expectations of the elderly client and/or client representative include but not

limited to: inform agency immediately of unprofessional or poor service, direct caregivers to

the agency should caregivers have complaints about agency or client care duties, report theft

or any type of criminal activity to agency immediately, agree to the service care provided, sign

off on client care records at the end of each service week, inform agency of schedule

changes, never give money or gifts to caregivers unless approved by agency and report all

information critical in providing the best personal care for you or your loved one.

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Holiday Gift Ideas for Your Elderly Loved Ones

Gift buying for the elderly person who has everything they need or lives in an assisted

living facility where space is limited can be a challenging task. Santa Claus gave me

some good ideas to pass onto you for the special seniors in your life. Most of these items can

easily be found on the Lillian Vernon website or of course, at the North Pole if you put the

order in early enough for Santa to deliver.

If you are the caregiver of your loved one and need a break at this busy time of year,

please call A Heart For You and let us lighten your load. 804-614-6193

 Cane with Bling

 Birth Month Flower Necklace

 Custom House Sketch (we can make a referral)

 Fresh Flowers

 Puzzles / Word Books / Adult Coloring Books

 Don’t forget the cool coloring pencils

 Self Watering Planter

 Eye Glass Holder

 Life alert necklace or bracelet – Lillian Vernon has a great selection

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Tips On Elderly Home Health Care

Tips on finding the best elderly home health care in the

Richmond, Midlothian, Chester, Hanover, Henrico, Short Pump, Glen Allen,

New Kent, Powhatan, and Goochland Virginia area.

  • Select a elderly home health care agency that is licensed with State Department of Health as this ensures the agency is insured and bonded according to VA regulations.
  • Ask the elderly home health care agency to provide referrals from some of their elderly clients they are currently serving and/or former clients.
  • Ask the elderly home health care agency how they screen their caregivers to include drug testing policy.
  • Ask the elderly home health care agency how much they pay their caregivers and what kind of turnover they have with their employees who provide in home senior care.


What makes A Heart For You different from other elderly home health care agencies in the Richmond, Midlothian, Chester, Hanover, Henrico, Short Pump, Glen Allen, New Kent, Powhatan, and Goochland Virginia area

7 reasons to call A Heart For You for your elderly home health care needs

  1. AHFY is locally owned and operated
  2. The owner of AHFY was a caregiver herself before starting the business in 2010
  3. AHFY pays a fair hourly rate – no minimum wage pay – AHFY treats their employees with respect
  4. The owner of AHFY is involved in the day to day operations and is available to assist her employees
  5. The owner of AHFY is available 24/7 to elderly clients – AHFY does not use an answering service company
  6. AHFY has a spiritual /wellness program for their employees – The owner desires to see each employee happy and healthy
  7. The owner and office staff of AHFY volunteer their time at various senior facilities in the Richmond area and participate in fund raising for seniors

A Heart For You (the best in elder home care)

We are available 24/7 to assist you with elderly home health care


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