Heart Home Care stands behind their commitment to provide an excellent service. Shari Mercer, Owner and Administrator appreciates feedback from her elderly clients and their representatives. Shari and her management staff immediately seek to find the resolution to remedy any type of dissatisfaction their elderly clients may encounter. There will be mistakes and issues to iron out from time to time but they are not a normal occurrence at Heart Home Care.
We understand that not everyone who comes to Heart Home Care for employment is equipped to be a servant; it takes a person who understands the privilege to serve versus being served. We have a number of mature women who truly understand their high position to serve and we are forever grateful for their commitment to our elderly home bound clients and those living in assisted living facilities who need the extra care for a period of time.
Heart Home Care provides personal care services to seniors in their homes or facilities to include partial or full care with bathing, toileting, dressing, changing depends/diapers, shaving, empty catheter bag, skin care, hair care and transferring.
Heart Home Care provides other services to the elderly in there homes or facilities such as medication reminders, errands, outings, transport to medical appointments, activities, meal preparation, light housekeeping, ironing, laundry, change bed linens, mail pick up and other services that may be specified at the time service is set up. A client care plan is developed and specified to meet the needs of each elderly person and give relief to the client’s representative at the initial set up for elderly in home care service.
A registered nurse will complete an assessment and develop a care plan with the cooperation of client and client’s representative at the initial time service is set up. A registered nurse or licensed practical nurse will perform an evaluation every ninety days until service is no longer needed for all our elderly clients who receive hands on personal care in their homes or facilities. If extra services are required the nurse will update the care plan to reflect the changes and make the agency administrator aware of such changes. The client care plan will be kept in each client’s home and made available to Heart Home Care caregivers that are providing the care. The administrator or management staff will notify client’s representatives of any changes to the original care plan.